The Version & Component Sync support desk can be reached during business hours 8 hours a day 9:00 - 17:00 CEST, 5 days a week.
To make sure our support team can work as quickly and efficiently as possible please make sure to follow the steps described below:
Check your instance for synchronisation conflicts
Navigate to Jira Administration > Manage Apps > Version & Component Sync > Task manager and check if there are any tasks in the Error status