To help you get a better understanding of any issues that emerge during the synchronisation of versions/components, the Version & Component Sync app has a conflicts feature.

This feature ensures that anytime there is an issue during the synchronisation of versions/components, an conflict is created.

Check your instance for synchronisation conflicts

• Navigate to the Version & Component Sync page of your Source project

• Check if any of your project links are in the conflicts status

Open

• If so, click on the Linked project and navigate to the Conflicts tab

Open

 

• Click on Resolve to see details on how the conflict can be resolved.
  See a full overview of all possible conflicts and how to resolve them here.

• If you can’t resolve the conflicts yourself send us a support request using our customer support portal.

• Upon opening a support request please make sure to provide us with the following information:

  • A screenshot of the Conflicts page

  • A screenshot of the Conflict details

  • A screenshot of the Task Manager page

Reset conflicts (Data Center only)

All conflicts that emerge during synchronisation are stored in a database table. This database table will be cleaned by a scheduled task the app runs several times a day. If you wish to reset the conflicts table manually (for example to make sure you only work on conflicts that are still present in your system) please use the following query:

TRUNCATE TABLE AO_687793_VCSCONFLICT

Note: You will not lose any important data by resetting the conflicts table