Support (Cloud)

The Version & Component Sync support desk can be reached during business hours 8 hours a day 9:00 - 17:00 CEST, 5 days a week. 

To make sure our support team can work as quickly and efficiently as possible please make sure to follow the steps described below:

1. Determine what kind of issue you are dealing with

   1. Synchronisation conflicts

   2. Other issue(s)

In case of synchronisation conflicts follow the steps described on that page. In case of other issues please take the following additional steps:

1. Navigate to Jira Administration > Manage Apps > Version & Component Sync > Task manager and check if there are any tasks in the Error status

2. Open a support ticket using our customer support portal and share the following information:

   1. Screenshot of the issue at hand

   2. Screenshots of any tasks in the error state