{"xsrfToken":"8c1f990d4f3fc4b782fd0aacf6040e1b548b98d5_lout","branding":{"id":"5","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/38","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#010305","headerLinkHoverBGColor":"#010305","headerBadgeColor":"#010305"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0b1826","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb3599aa-b818-4b10-a88f-336f01e5b3c8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2U2MzVmZS1hODMwLTRhODEtYjc1Ni0yM2Q5OWMyOGE5NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiMzU5OWFhLWI4MTgtNGIxMC1hODhmLTMzNmYwMWU1YjNjOCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzUyNDYsIm5iZiI6MTczMjE3NDY0Nn0.HvOh5fskbP0-ROt9LOPXQOB7-E4pR90JNbRjAVwSsDY&client=83e635fe-a830-4a81-b756-23d99c28a943&height=300&mode=fit","bannerMediaApiFileId":"cb3599aa-b818-4b10-a88f-336f01e5b3c8","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"cs","projectId":11103,"serviceDeskId":5,"name":"Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"83","name":"I have a question about my add-on license","descriptionHtml":"","callToAction":"I have a question about my add-on license","introHtml":"","icon":11918,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11918","groups":[13],"key":""},{"id":"82","name":"I need help with one of your Atlassian apps","descriptionHtml":"","callToAction":"I need help with one of your Atlassian apps","introHtml":"","icon":11912,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11912","groups":[13],"key":""},{"id":"148","name":"I need help with one of your monday.com apps","descriptionHtml":"","callToAction":"I need help with one of your monday.com apps","introHtml":"","icon":11912,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11912","groups":[13],"key":""},{"id":"85","name":"Customer needs support","descriptionHtml":"","callToAction":"Customer needs support","introHtml":"","icon":11632,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11632","groups":[],"key":""},{"id":"135","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":11926,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11926","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"CS Request Types"}],"orderMapping":{"13":[82,83,148]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e022452-dac1-3a63-8334-bccc470e8ea8","appLinkName":"System Confluence","appLinkUrl":"https://collabsoft.atlassian.net/wiki","spaceKey":"VCS","spaceName":"Version & Component Sync ","spaceUrl":"https://collabsoft.atlassian.net/wiki/spaces/VCS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":5,"kbLinkDomainURLs":["https://collabsoft.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2U2MzVmZS1hODMwLTRhODEtYjc1Ni0yM2Q5OWMyOGE5NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzU4NDYsIm5iZiI6MTczMjE3NDY0Nn0.lD6y22pywEbTF6jklUOANYqh0QemfyjtS2HFXEdmjMk","targetCollection":"upload-project-11103","endpointUrl":"https://api.media.atlassian.com","clientId":"83e635fe-a830-4a81-b756-23d99c28a943","tokenDurationInMins":20}},"reqCreate":{"id":148,"projectId":11103,"form":{"name":"I need help with one of your monday.com apps","descriptionHtml":"","callToAction":"I need help with one of your monday.com apps","intro":"","instructions":"","icon":11912,"iconUrl":"https://collabsoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11912","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/148","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/148","calendarParams":{"firstDay":0,"date":"2024-11-21T08:37:26+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2U2MzVmZS1hODMwLTRhODEtYjc1Ni0yM2Q5OWMyOGE5NDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzU4NDYsIm5iZiI6MTczMjE3NDY0Nn0.lD6y22pywEbTF6jklUOANYqh0QemfyjtS2HFXEdmjMk","targetCollection":"upload-project-11103","endpointUrl":"https://api.media.atlassian.com","clientId":"83e635fe-a830-4a81-b756-23d99c28a943","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2023-03-31T07:46:49.594898Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[148],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"8/4/2022 new form","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d5fd7483-068c-49ab-a410-acb4a14b7533"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"6a30d961-1a44-4334-b649-825573cd52d1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"83fddf50-6043-4edc-97c0-d411b2b135f8"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cd","label":"App","description":"","validation":{"rq":true},"jiraField":"customfield_11683","questionKey":""},"3":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"5":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"02082e26-dd7f-47e9-ae3a-d624c0966cab"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2023-03-31T07:46:49.594898Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[148],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"8/4/2022 new form","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"d5fd7483-068c-49ab-a410-acb4a14b7533"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"6a30d961-1a44-4334-b649-825573cd52d1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"83fddf50-6043-4edc-97c0-d411b2b135f8"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"cd","label":"App","description":"","validation":{"rq":true},"jiraField":"customfield_11683","questionKey":""},"3":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"5":{"type":"tl","label":"Summary","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""}}},"uuid":"02082e26-dd7f-47e9-ae3a-d624c0966cab"},"linkedJiraFields":["summary","description","customfield_11683"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=collabsoft","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8c1f990d4f3fc4b782fd0aacf6040e1b548b98d5_lout","baseUrl":"https://collabsoft.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://collabsoft.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"15485760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"83e635fe-a830-4a81-b756-23d99c28a943","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"366e2831a8e34eb784fdbf4ec755ee42","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}